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1.
about
sign up for membership
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4
Q1.
Why should I sign up for membership?
4
Q2.
Can I edit my profile (e-mail, telephone, address)?
4
Q3.
Can I reject regularly transmitted e-mails?
4
Q4.
What can I do if I lost my member ID?
4
Q5.
Can I edit my member ID?
4
Q6.
What should I do if my member ID and telephone number
reported error?
4
Q7.
How much is the annual charge of membership?
4
Q8.
Can I sign up for company membership as legal owner
of enterprise? |
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2. about
hotel information
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4
Q1.
What is "information of newly affiliated hotels"?
4
Q2.
Can I search hotels by name?
4
Q3.
Can I get the e-mail of target hotels?
4
Q4.
How can I get hotel handbooks? |
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3. about
hotel reservation and booking
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4
Q1.
Can I book hotel several months in advance?
4
Q2.
Can I book hotel at the same day of arrival?
4
Q3.
Do you offer reservation services to none-members?
4
Q4.
Can I book 2 or more rooms in 1 order?
4
Q5.
Can I get discount for telephone reservation?
4
Q6.
What is "some dates not available for reservation"
4
Q7.
Must I spell names of guests in Pin Yin?
4
Q8.
What can I do if the system reports error in process
of booking?
4
Q9.
Should I double check via telephone after the booking
is completed?
4
Q10.
How can I check the booking result for sure?
4
Q11.
How long does it take for sending confirm e-mail?
4
Q12.
What can I do if the target hotel didn't receive
my reservation request?
4
Q13.
What can I do if I need extra beds?
4
Q14.
If I pay for one, can I get a room with double
beds or a queen size bed?
4
Q15.
Can I set the status of availability as “wait
to be cancelled”? |
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4. edit/cancel
hotel booking
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4
Q1.
Can I cancel prior booking?
4
Q2.
What should I do for late arrival?
4
Q3.
Can I edit reservation criteria (check in time,
name of guest)?
4
Q4.
Can I shorten the stay?
4
Q5.
Can I extend the stay?
4
Q6.
What can I do to change stay period?
4
Q7.
What should I do if I want to change reservation
criteria (room type, number of
guests per room)? |
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5. about
charge rate
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4
Q1.
Does the rate include full board?
4
Q2.
Do you charge cancellation penalty?
4
Q3.
How do I pay? |
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6. other
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4
Q1.
Can I reserve a parking lot?
4
Q2.
Where can I find the map of the hotel?
4
Q3.
What can I do if there aren’t many hotels
affiliated?
4
Q4.
What is "Community"?
4
Q5.
How can I delete "Community"?
4
Q6.
Do you have rooms for disabled?
4
Q7.
How do you protect members' privacy?
4
Q8.
How do I check in?
4
Q9.
If I can't print the confirm e-mail of reservation,
what should I do? |
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