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Q1.
Can I book hotel several months in advance?
| A. |
Yes. Some hotels
accept reservation as early as 12 months before.
Others accept reservation 2 or 3 months before. |
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Q2.
Can I book hotel at the same day of arrival?
| A. |
Different hotel
may have different rule about reservation deadline. |
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Q3.
Do you offer reservation services to none-members?
| A. |
None member can
use member’s ID to book hotels. However, please
be informed that the confirm e-mail of reservation
will be sent to member’s registered mailbox.
(refer to Q7 to know how to input names of guests)
if information of guests changes, please contact
the hotels directly. |
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Q4.
Can I book 2 or more rooms in 1 order?
| A. |
Yes. Please input
the number of guests and rooms correctly when filling
criteria.
First, input the number of guests per room, then
input the number of rooms.
For example, if you need 2 rooms sleep 4 adults,
please search by “2 adults per room, 2 rooms”.
A list of hotels with availability of 2 rooms (average
room with 2 beds or 1 queen bed) will display.
If you reserve rooms with multiple criteria (room
type, guests per room), please search separately.
Reservation of multiple rooms can’t be cancelled
in 1 order. Follow the reservation code and cancel
one by one. |
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Q5.
Can I get discount for telephone reservation?
| A. |
No, you can’t.
Members can enjoy Tabimado rate only by booking
hotels online. |
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Q6.
What is "some dates not available for reservation”?
| A. |
When display as
search result of hotel reservation, it means that
no rooms are available at those dates. |
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Q7.
Must I spell names of guests in Pin Yin?
| A. |
We recommend that
in case the system of Chinese characters couldn’t
read simplified characters or traditional characters.
For overseas guests, input English letters. |
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Q8.
What can I do if the system reports error in process of
booking?
| A. |
You may try some
new browsers. If still failed, please contact Tabimado
via e-mail (www.tabimado.net). Our working time
is: 9:15-12:00am, 13:00-18:00pm (week-ends or holidays
excluded). Please provide details of version and
related information of the browser. |
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Q9.
Should I double check via telephone after the booking
is completed?
| A. |
No, you needn’t.
To save time when check in, please bring with you
the printed form of confirm e-mail or confirm page.
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Q10.
How can I check the booking result for sure?
| A. |
You can confirm
the booking at “confirm.edit.cancel”
page. You may also ask for confirm e-mail sent once
again. |
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Q11.
How long does it take for sending confirm e-mail?
| A. |
There are 2 types
of confirm e-mail.
The first type of e-mail is sent on demand after
you completed the booking by clicking on “show
hotel criteria/send confirm e-mail”. The subject
of this e-mail is: “tabimado confirms your
hotel booking”. If you didn’t receive
it, please check whether you submitted the order
or input correct e-mail address at personal profile.
You can also refer to “hotel reservation details”
for reservation criteria and send the page to your
preferred e-mail box.
The second type of e-mail is sent automatically
by Tabimado system one day before your check-in
date. If you don’t wish to receive it, please
select “no” after the choice of “receiving
confirm e-mail” at personal profile.
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Q12.
What can I do if the target hotel didn't receive my reservation
request?
| A. |
Tabimado booking
system links to hotels automatically. Therefore,
make sure that the status of hotel reservation has
changed to “completed” before you call
target hotels. Tabimado guarantees all completed
deals before your arrival date. |
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Q13.
What can I do if I need extra beds?
| A. |
A. Ask hotels directly
after the deal completed. Different hotel may have
different rate in this aspect. |
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Q14.
If I pay for one, can I get a room with double beds or
a queen size bed?
| A. |
Some hotels do supply
double-bed room or queen-bed room for individual
guest. Please set the number of guests per room
as “1”. In other case, you have to pay
for a bigger room. |
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Q15.
Can I set the status of availability as “wait to
be cancelled”?
| A. |
No, you can’t.
Once you cancelled the reservation, the status of
the room will change to “available for booking”
automatically. Please check at “hotel reservation
& booking”. |
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